We offer digital downloads in multiple pixel sizes ranging from 1500 x 1125 px to 5000 x 3749 px. Each of these numbers represents the number of pixels or dots in an image.
We offer three different types of downloads: JPG, PDF and GEOTIFF.
The process is nearly instantaneous. You should see a page with a link to download the image immediately after purchasing. You should also receive an email receipt with a link to download the image. Otherwise, you can immediately go to your Order History and download the image from the site.
We do not offer refunds on digital images. We ask that all customers preview their image prior to purchase and carefully look over the image for any imperfections. As long as the image that you received is the image that was present in the preview, we cannot issue a refund.
If you receive a corrupted file, please erase the image and try downloading it again from your Account page or from the Receipt in your email inbox. If the file is still corrupted, we will attempt to replace the image or issue a refund.
Costs vary based on the size of the image downloaded and the file type selected.
Please check your Junk or Spam folder for the Receipt. You can also go to www.TerraServer.com and click on Cart. You can then click on Click Here to View Order History and type in your email address and order number. This will bring up the receipt where you can then click on the download link under Status. You may also contact us at firstname.lastname@example.org
Once you have completed an order, an email will be sent to your email address with a link to download the image. If you accidentally delete the email or do not receive one, you may download the image from the website on your Account page. Click on your Order History and you will find instructions for downloading your image from the website.