Image Downloads FAQs:

  • What size digital images are available?

    We offer digital downloads in multiple pixel sizes ranging from 1500 x 1125 px to 5000 x 3749 px. Each of these numbers represents the number of pixels or dots in an image.

  • What file formats are available?

    We offer three different types of downloads: JPG, PDF and GEOTIFF.

  • How long do I have to wait to receive my image download?

    The process is nearly instantaneous. You should see a page with a link to download the image immediately after purchasing. You should also receive an email receipt with a link to download the image. Otherwise, you can immediately go to your Order History and download the image from the site.

  • Can I receive a refund if I don’t like my digital image?

    We do not offer refunds on digital images. We ask that all customers preview their image prior to purchase and carefully look over the image for any imperfections. As long as the image that you received is the image that was present in the preview, we cannot issue a refund.

  • Can I receive a refund if my file is corrupted?

    If you receive a corrupted file, please erase the image and try downloading it again from your Account page or from the Receipt in your email inbox. If the file is still corrupted, we will attempt to replace the image or issue a refund.

  • How much do the digital image downloads cost?

    Costs vary based on the size of the image downloaded and the file type selected.

  • What do I do if I do not receive a Receipt?

    Please check your Junk or Spam folder for the Receipt. You can also go to www.TerraServer.com and click on Cart. You can then click on Click Here to View Order History and type in your email address and order number. This will bring up the receipt where you can then click on the download link under Status. You may also contact us at sales@terraserver.com or call us at 888-963-9553.

  • How do I retrieve the image download file that I have purchased?

    Once you have completed an order, an email will be sent to your email address with a link to download the image. If you accidentally delete the email or do not receive one, you may download the image from the website on your Account page. Click on your Order History and you will find instructions for downloading your image from the website.

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