Company FAQs:

  • When did TerraServer begin?

    TerraServer.com, Inc. was founded in 1997 in Raleigh, North Carolina with the simple purpose of finding a commercial market for satellite imagery and aerial photography.

  • Is this the same TerraServer that I remember from the news in the late nineties?

    On April 17th, 2000, TerraServer became the first company to release satellite imagery of Area 51, Nellis Air Force Base, and Groom Lake, and the Nevada Proving Grounds. This generated enough publicity and internet traffic to overload and shut down a major internet provider for over twelve hours.

    TerraServer still leads the aerial image distribution industry with a vast collection of imagery made possible through strong relationships with the leading image providers in the world.

  • Is there another TerraServer? I am confused about TerraServer-USA?

    Microsoft has used the TerraServer brand name for a similar imagery website in a variety of ways including terraserver.homeadvisor.com, terraserver.microsoft.com, and terraserver.msn.com. In 2003, the Microsoft site rebranded itself as TerraServer-USA. Because of the name similarity, there exists a lot of user confusion between the two sites. However, TerraServer.com, Inc. is the sole owner of the registered trademark TerraServer.

  • Where are you located?

    Please verify that your email that is on record on our site is correct. Also, please ensure that TerraServer is not being blocked by the spam filter on your email server.

  • Do you own any satellites? Do you take the satellite images?

    No, TerraServer does not own or operate any satellites or imagery equipment. We do not take any aerial photos or satellite images. We are a distributor for a number of satellite and aerial image providers.

  • Are you a publicly traded company?

    No, TerraServer is a privately owned company.

  • Where do you get the images from? Who are your partners?

    The list of our current partners can be found on our Partners page, found under the Company link at the top of the page.

  • Who handles all of your printing?

    MyTopo.com is our exclusive printing partner and handles all of our image prints.

  • How can I contact TerraServer for more information?

    If the FAQ pages are unable to answer your questions, please fill out the Help form available on the site or view the Contact Page. Most questions submitted with the help form or through email are answered within an hour of submission if submitted during business hours.

  • What are your hours of operation?

    Our hours of operation are Monday through Friday 9 AM to 6 PM EST.

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