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FAQs
Frequently Asked Questions
Subscriptions
How do I purchase a subscription?
Click here to purchase a subscription. You may also become a subscriber by clicking on the link in the Subscriptions box at the top right hand side of the screen that says Not A Subscriber? Join Now or by clicking on Products and then clicking on Subscriptions.
How long does it take between purchasing a subscription and having access?
How do I get a receipt after purchasing a subscription?
Do you share customer information with any other companies?
How much customer information do you store?
What steps do you take to ensure the security of my information?
How can I stop the recurring billing from happening?
What does the recurring billing entail?
How can I change from a monthly subscription to a yearly subscription
I do not have a credit card or debit card. Do you accept any other forms of payment?
I work for a large company. Will you accept a Purchase Order?
Can we receive a group discount if we purchase multiple subscriptions in bulk?
Is there a special rate for my industry (education, law enforcement, etc)?
The site says that my form of payment has been rejected. What should I do?
Why hasn't my subscription been automatically renewed this month?
What are the benefits to having a subscription?
Is the imagery different after I subscribe?
How do I get a larger viewer?
Do I get free downloads and prints after I subscribe?
How much does a subscription cost?
How does recurring billing work?
Do you have trial subscriptions?
Can I receive a refund on my subscription?
How do I cancel my subscription?
How do I renew my subscription?
How do I log in?
Can I upgrade my subscription?
What if I purchase a subscription and do not find what I am looking for?
I have been a subscriber before. How do I renew and maintain my previous account?
Iím a returning customer but Iíve forgot my log in information. What should I do?
What if I cancel my account and then change my mind?
What do I use for a user name?
What restrictions are set on the password?
Iíve forgotten my password. How do I retrieve it?
 
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