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Do I need to be a subscriber to purchase prints and images?
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No, you do not need to be a subscriber. The print and image purchase menu appears below the viewers for all users. Subscribers do receive an additional 10% discount though, so it may be worth considering.
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Will the watermarks appear on purchased imagery?
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Any watermarks that we have placed on the imagery will be removed on any purchased digital images or prints. These will be the watermarks that say TerraServer.
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Will the logos at the corners of the image appear on purchased imagery?
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The logos and copyright information will remain on purchased imagery. They will be much smaller on purchased imagery as the size requirement is the exact same but will be present on a much larger image.
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How much does a print cost?
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Please consult the purchase menu at the bottom of the image viewer to find out the current costs of prints. The price will depend on the size of the print as well as what paper type you decide on.
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What should I do if you do not have the print size that I would like?
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We’ve tailored our print sizes to match up with popular frame sizes. If you are looking to do a custom size, you can purchase a digital image and then have a print shop print the image at the size that you are looking for. For larger projects, we can provide custom maps for an additional consulting fee starting at $90.00 per hour with a minimum of 5 hours.
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What is a basic image?
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A basic image is the format that will be useful to most users. It includes a JPG image, which is the standard image format for most computer applications, and a World File, which will allow the image to be imported into CAD and GIS software.
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What are the benefits to being a subscriber when purchasing prints and images?
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The benefits to being a subscriber extend beyond a larger image viewer and some additional tools. If you purchase digital images or prints on a regular basis, subscribing can save you money. We offer 10% off all additional print and image purchases to our subscribers. To learn more about becoming a subscribers, please click here.
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How much does a digital image cost?
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Please consult the purchase menu at the bottom of the image viewer to find out the current costs of digital images. The price will depend on the size of the image as well as whether you want the basic image, which is in JPG format and comes with a World File, or the complete image, which contains the basic image plus the image in the following formats: PNG, TIF, PSD, PDF, BMP, and GIF.
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What is a complete image?
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The complete image will be more useful to users who need to utilize the image in multiple software programs and would benefit from having it converted and available in multiple formats. The complete image contains everything that the basic image contains in addition to the image in the following formats: PNG, TIF, PSD, PDF, BMP, and GIF.
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Why does the complete image cost more?
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The complete image costs more because of the software involved in converting the images to these different file types. Often times, the software required to read these files is free while the software to create these file types is very expensive.
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How do I know exactly what I am purchasing?
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We strongly encourage all of our users to preview imagery as much as possible prior to purchase. We do not issue refunds on purchased imagery because the customer selects the exact image to be purchased and has multiple opportunities to ensure that they are ordering the correct image. Again, please preview your imagery before you purchase it.
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How do I preview the image before I purchase it?
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You may preview an image by clicking on either the image file size or print size under the Image Viewer. You may also click on the Preview link in your shopping cart once you have added an image or print to your cart. The image on the left will be the area that the image covers while the image on the right will show the quality of the surface at the zoom level and size that you have decided on. The image on the right is the most important. If this is blurry or does not look right, you will need to change your zoom level or image/print size.
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Once I’ve found an image that I like, how do I purchase it?
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You may purchase an image or print by placing a check mark next to the image size that you would like to purchase. You may check more than one box if you would like multiple sizes of the same image. Once you have checked all of the applicable boxes, click on the Add to Cart button at the bottom of the page. Once you have added all of the imagery that you intend to purchase to your cart, you may click on the Checkout button at the bottom of the Shopping Cart page and enter your payment information.
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What types of payment do you accept?
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We accept all major credit cards and debit cards using the online transaction forms on the website. We will accept purchase orders and checks on orders over $500. These orders will need to be called in and handled on an individual basis.
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Can I use a Purchase Order?
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We will accept purchase orders on orders over $200. Please contact us on an individual basis to handle these orders.
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Is your site and purchasing process secure?
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All of our transactions are handled by Verisign, the leader in handling online transactions. Verisign handles as many as 31 billion transactions a day using Secure Sockets Layer (SSL) encryption to maintain absolute security over your financial information.
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What security measures have you taken?
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We insure that your financial information is safe by not storing any credit card numbers or financial information for any of our customers. All of your financial information is handled by Verisign, a company that specializes in encrypted online transactions. We also do not share customer information with any other company.
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Once I’ve purchased an image, how do I retrieve it?
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Once you have purchased a digital image, an email will be sent to your email address with a link for downloading the image. You may also download a purchased image by going to your Order History off of your Account page. Follow the instructions on downloading your purchased imagery.
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Once I’ve purchased a print, how long does it take to deliver?
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Delivery time will depend on the shipping method selected. It will take 24-48 hours for us to send the image file to the printers and for them to print the image. The quoted shipping time will take effect after the image is printed. Add two days to whichever shipping selection you have made in order to determine actual arrival time.
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I’ve added one item to my cart, how do I go back to the viewer to look at more images?
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Click on Viewer tab at the top of the page to return to the viewer. From here you can search for a new location or move around within the current image. If you would like to return to your cart, simply click on the Cart tab at the top of the page.
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Once I’ve put an image or print in my cart, how long will it remain in the cart?
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The image or print will remain in your cart until your cookies refresh or you clear your cookies. Do not rely on images remaining in your cart once you leave the site for longer than a day or so.
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How do I remove an item from my cart?
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You may remove an item from your cart by clicking on the Cart tab at the top of the page and setting the quantity to zero next to the item.
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I’ve got everything I want to purchase in my shopping cart. How do I check out?
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Simply go to the Cart tab at the top of the page. Verify that everything on that page is correct and please take this opportunity to preview all of your images. Once you have done that, click on Checkout. If you have purchased anything from us before, you will sign in as a returning customer and your address and other related information will have been stored and already filled in. You will still need to fill in your billing information. If you are a first time customer, you will fill out a customer profile and then fill out your billing information. Follow the instructions and your transaction should flow smoothly
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I’m having trouble checking out. Can someone take my order over the phone?
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We will be glad to help guide you through the purchasing process, but the credit card billing is done through the site.
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Does the shipping address have to be the same as the billing address?
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The shipping address does not have to be the same as the billing address. The billing address must be the same as the billing address for the credit card being used.
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What companies do you ship with?
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Our printer, MyTopo.com, utilizes USPS and UPS for shipping.
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Do you charge handling fees in addition to shipping?
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We do not charge any handling fees. Our shipping fees are exactly what the shipper charges us to send your order.
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Can I pull up my past orders?
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Yes. Subscribers can pull up your past orders by signing in and then going to your Account page. From there, select your Order History and all of your previous transactions should be present. Non-subscribers can go to the Cart and click on Order History. Orders can then be searched by order number or email address.
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How do I get a receipt for my purchases on TerraServer.com?
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You will receive a receipt in your email immediately following your purchase. If you have not received this email or are looking for a receipt from past transactions, you will need to go to your Account page and then click on Order History.
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Do you offer a bulk discount when ordering multiple prints and images?
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Yes. Subscribers receive an extra 10% off of purchases including prints and digital images. We also offer prepay credits for bulk orders with discounts up to 25% off. The more you prepay, the more you save.
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I tried to purchase a product or subscription, and the site timed out. What is wrong?
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Rarely there are connectivity and server problems between our site and VeriSign. This is simply a timing issue and it is something that is usually resolved very quickly. If you experience this problem, try making your purchase again. If you are unsure of whether your transaction went through or not, please contact us using the Contact Page.
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The site says that my form of payment has been rejected. What should I do?
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Begin by trying to re-enter your payment information. Often times, one number will be wrong and cause the system to reject the information. If you try again and receive the same message, this means that Verisign is rejecting your form of payment. Please select another credit card and call your credit card company for clarification on why your payment was rejected.
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